I signed up for online booking with a cab firm a few weeks ago. Went to book a cab on Thursday and I had seemingly forgotten my password. I clicked forgotten your password? and was sent an email that said,
For lost passwords please contact our Accounts Dept. on 020 XXXX XXXX
Which is bad enough, but when I called the number the person on the other end of the phone had no idea why I was ringing. When I explained, they said 'what's that go to do with me?'.
So I booked with someone else.