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Apr 11, 2016



you are asking the wrong question! the real question is WHY do station ticket machines make you type in your booking reference, given that you have already shown you have possession of the payment card. In other contexts - eg cinema/theatre, you insert the card and get the tickets, no need for a booking reference at all.

Phil Gyford

Except sometimes you don't want the booking reference at all, because that's not the number you need to collect your ticket: http://www.gyford.com/phil/writing/2014/08/12/booking-reference.php

Abellio Greater Anglia's emails haven't changed since then. It's as if they don't even read my blog!

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